Terms and Conditions

Effective 22 October 2018

These Terms and Conditions are effective from the date of publication shown above and may be amended from time to time.

By making any purchase of Eligible Products and Services on the Club Website, you agree to be bound by these Terms and Conditions.

Part A – General Terms and Conditions

1. Definitions

In these Terms and Conditions, unless the context otherwise requires:

Accepted Payment Card means a VISA, MasterCard, American Express or charge card which a Member or Guest Customer uses to make a payment to Qantas, or such other form of card payment as approved by Qantas from time to time.

Benefits means any of the goods, services, discounts, offers or arrangements offered or provided to Members from time to time by Qantas as a result of Premium Membership.

Click & Collect is a delivery option for Members or Guest Customers to collect selected Products at approved ParcelPoint outlets.

Club Rules means any rules, in addition to these Terms and Conditions, which Qantas reasonably deems to be necessary or convenient for the administration of Qantas Wine or the Wine Store and that are notified to Members, including any rules posted on the Club Website.

Club Service Centre means the Qantas Wine call centre and service centre operated by or on behalf of a Qantas GroupÎ Company for Members or Guest Customers, which can be accessed by telephoning - 1800 505 004 Monday to Saturday between 8am – 7pm AEST/AEDT.

Club Website means www.qantasepiqure.com.au or www.qantaswine.com.

Consequential Loss means any loss of profits, loss of revenue, loss of opportunity or consequential or indirect loss.

Coupon codes and Special Offers means any promotional codes that offer a discount on the total price of a Product or Event that are communicated to Members or Guest Customers through email or mail marketing communication.

Guest Customer means a customer who has or is proposing to transact on the Club Website but is not logged in as a Member when the transaction occurs. A Guest Customer may also be a Member.

Eligible QFF Member means a member of the QFF Program (who is not a Premium Member) at the relevant time who is over 18 years of age and has an Australian delivery address.

Events means any events or promotions advertised on the Club Website for which Qantas offers tickets (Event tickets) to Members and Guest Customers through the Club Website.

GST means any goods and services tax, value added tax or sales tax imposed on the sale or supply of goods, services and rights including but not limited to a tax imposed by theA New Tax System (Goods and Services Tax) Act 1999 (Cth) and the related imposition Acts of the Commonwealth. Including means including without limitation.

Losses means all liabilities, losses, damages, costs and expenses.

Member means an Eligible QFF Member or a Premium Member (as the case may be) who has or is proposing to transact on the Club Website.

Member Account has the meaning given in clause 4.

Member Content means any materials or contributions, including text, images, reviews and testimonials, submitted by a Member in the course of Premium Membership or for the Club Website.

Membership Fee means the annual Premium Membership fee payable on the Qantas Wine program as varied by Qantas from time to time.

Non Excludable Terms has the meaning given in clause 14.1.

Order has the meaning given in clause 20.2.

Points means Qantas Points awarded to Members of the QFF Program pursuant to the QFF Program Terms. Points are also referred to as ' Qantas Points' and ' Qantas Frequent Flyer Points' .

Premium Member means a natural person who holds a Premium Membership.

Premium Membership means membership of the Qantas Wine program in accordance with Clause 2.

Product means Eligible Products and Services as defined in clause 9.2.

Qantas means Qantas Airways Limited ABN 16 009 661 901.

Qantas Wine means the Qantas Frequent Flyer Food and Wine Club known as ‘ Qantas Wine’ .

QFF Member means a natural person who is a member of the QFF Program.

QFF Membership means membership of the QFF Program.

QFF Program means the loyalty program currently known as the Qantas Frequent Flyer program.

QFF Terms means the Qantas Frequent Flyer terms and conditions issued by Qantas, as amended by Qantas from time to time.

Start Date has the meaning given in clause 2.2(d).

Subscription Products means Products which are available to a Member as pre-arranged periodic deliveries over a period of time as selected by that Member and confirmed in the Member’ s Order. Subscription Products are also referred to as Wine Plans.

Supplier means any person or company contracted by Qantas from time to time to provide services in connection with Qantas Wine or Membership, including but not limited to the delivery or supply of Benefits or Products.

Third Party Products has the meaning given in clause 14.2.

Undelivered Subscription Product has the meaning given in clause 3.1.

Wine Store means the on-line service (referred to as the Qantas Wine store) accessed via the Club Website where Members can access information relating to, and/or purchase Products.

2. Premium Membership

2.1 Eligibility

(a) A person is only eligible to be a Premium Member if he or she:

i. is a QFF Member; and

ii. is 18 years of age or older.

(b) Premium Membership will terminate automatically on the death of a Premium Member.

2.2 Application process and annual Membership Fee

(a) Premium Membership applications must be submitted online by following the application process on the Club Website or by contacting the Club Service Centre.

(b) Qantas may accept or reject any Premium Membership application in its absolute discretion and Qantas may limit the number of Premium Members from time to time.

(c) If the Premium Membership application is accepted by Qantas, a Membership Fee will be payable prior to Premium Membership commencing.

(d) Premium Membership is valid for the period beginning on the date the relevant annual Membership Fee is paid by the Premium Member (Start Date) until the end of the twelfth calendar month from that Start Date.

(e) The Membership Fee may be paid by either redeeming Points or using an Accepted Payment Card (but not by a combination of paying money and redeeming Points).

(f) The Membership Fee is inclusive of any applicable GST and may be varied by Qantas from time to time in its absolute discretion.

2.3 Cancellation of Premium Membership

(a) If a Premium Member notifies Qantas within 14 days of becoming a Premium Member for the first time that he/she no longer wishes to be a Member, Qantas will:

i. cancel that Premium Member’ s Premium Membership;

ii. subject to the Premium Member complying with clause 2.3(b) below (if applicable), refund the Membership Fee paid by that Premium Member for the existing Premium Membership year by either crediting the Member’ s QFF Program account with Points, or crediting the Accepted Payment Card used to pay the applicable Membership Fee, as the case may be; and

iii. deduct the number of Points originally credited to the Member’ s QFF Program account for payment of the applicable Membership Fee, if any.

(b) If a Member has paid a Membership Fee and received Products or other goods or benefits from Qantas as a one-off Benefit for joining Qantas Wine (a Joining Gift), the Member must, in order to be eligible for a refund of any applicable Membership Fee under clause 2.3(a)(ii) above, return the Joining Gift within 14 days of notifying Qantas that he/she no longer wishes to be a Premium Member:

i. to the location specified by the Club Service Centre or by Qantas; and

ii. in the condition in which the Joining Gift was received, and in its original packaging (or, where it is not practicable to use the original packaging, in other packaging reasonably acceptable to Qantas).

(c) Except as expressly stated in these Terms and Conditions, the Membership Fee is not refundable.

2.4 Renewal

To renew a Premium Member’ s Premium Membership, a Member must pay the then applicable Membership Fee prior to expiry of the relevant 12 month Premium Membership period.

2.5 Premium Membership is personal

Each Premium Membership is personal and non-transferable. Premium Members must not:

  1. permit third parties that are not Premium Members to access Benefits; or
  2. ii. permit any person to access their Member Account or submit Member Content.

3 Subscription Products

3.1 Cancellation of Subscription Products

(a) If a Member has purchased a Subscription Product and notified Qantas that he/she wishes to cancel that Subscription Product, Qantas will:

i. cancel all scheduled direct debits for that Subscription Product;

ii. refund any payment taken by Qantas for Subscription Products paid for by the Member, but not yet dispatched by Qantas (Undelivered Subscription Product) by crediting the Accepted Payment Card used to pay for the Subscription Product; and

iii. deduct the number of Points equal to any Points credited to the Member’ s QFF Program account for payment of any Undelivered Subscription Products.

3.2 Suspension of Subscription Products

(a) If a Member has purchased a Subscription Product and that Member notifies Qantas prior to the next periodic delivery being dispatched in accordance with the terms of the applicable the Subscription Product that he/she wishes to cancel the next scheduled delivery or deliveries, but not cancel the Subscription Product entirely, that request shall be treated as a “ suspension” of the Subscription Product.

(b) Qantas will not make any further debits from the Member’ s account, and will not make any further deliveries in respect of the suspended Subscription Product until receiving further notice from the Member, or until the period of time the Member advises he/she does not want to receive the delivery has lapsed.

4. Member Account

(a) The Club Website offers an ‘ Account’ facility to all Members (both Premium Members and non-Premium Members) (Member Account) which can be used to view and edit information, order history, order status’ and perform certain functions, relating to their Qantas Wine Membership.

(b) Each Member must advise Qantas of any changes of name, address, email, phone or other Member Account information as soon as practicable after the change by contacting the Club Service Centre.

(c) Qantas is not responsible for any loss, damage or claim relating to information in the Member Account, including but not limited to loss, damage or claims which are caused by the Member’ s failure to update or provide accurate information in accordance with this clause .

(d) Updates made to the Member Account will not be transferred to the Member’ s QFF Membership account and the Member must update his or her QFF Membership account separately.

(e) By applying for a Member Account, Premium Membership, claiming any Benefit, accessing the Club Website or making any purchase on the Club Website, you agree to be bound by these Terms and Conditions and the Club Rules (each as amended from time to time).

5. Guest Customer Checkout

(a) The Club Website offers a ‘ Guest Customer Checkout’ facility to all users (including Members) which can be used to process their transaction (Guest Customer Information).

(b) Each Guest Customer must advise Qantas of any changes of name, address, email, phone or other information in relation to the respective transaction within 12 hours after the transaction was made by contacting the Club Service Centre.

(c) Qantas is not responsible for any loss, damage or claim relating to Guest Customer Information including but not limited to loss, damage or claims which are caused by the Guest Customer’ s failure to update or provide accurate information in accordance with this clause 5.

(d) By accessing the Club Website or making any purchase on the Club Website, the Guest Customer agrees to be bound by these Terms and Conditions and the Club Rules (each as amended from time to time).

(f) Qantas may restrict the use of the Guest Customer functionality in its absolute discretion.

(g) A Gust Customer cannot purchase any Premium Membership, Subscription Product or exclusive Premium Member products or services.

6. QFF Terms

The QFF Terms apply to QFF Membership including and the earning, retention and redemption of Points by Members, including all Points earned on Benefits or redeemed for Premium Membership, Products or, Events or Event Tickets in accordance with these Terms and Conditions.

7. Benefits

7.1 Member Benefits from time to time will be described on the Club Website.

 

7.2 Qantas may from time to time modify, add or remove Benefits at its absolute discretion. Qantas will advise Premium Members of any material changes to the Benefits by publishing the changes on the Club Website.

 

7.3 It is the responsibility of Premium Members to ensure they are familiar with the available Benefits, including changes to Benefits, by visiting the Club Website.

8. Changes to the Terms and Conditions or Club Rules

8.1 Qantas will notify Members of any material changes to these Terms and Conditions or the Club Rules by publishing the changes on the Club Website.

 

8.2 If Qantas removes Benefits or amends these Terms and Conditions or the Club Rules in a way that deprives a Premium Member substantially of the benefit of the Premium Membership, that Premium Member will have the option of cancelling the Premium Membership.

 

8.3 If a Premium Member cancels their Premium Membership pursuant to clause 8.2 within 14 days of Qantas notifying the Premium Member of such changes in accordance with clause 8.1, Qantas will:

(a) cancel that Premium Member’ s Premium Membership; and

(b) provide a pro-rata refund of the Membership Fee paid by that Premium Member by either crediting the Premium Member’ s QFF Program account with Points, or crediting the Accepted Payment Card used to pay the applicable Membership Fee, as the case may be.

 

8.4 In addition to clause 8.3, if a Premium Member has purchased a Subscription Product and the Premium Member notifies Qantas of his or her cancellation prior to the next periodic delivery being dispatched pursuant to a Subscription Product, Qantas will:

(a) cancel all scheduled direct debits for that Subscription Product; and

(b) refund any payment taken by Qantas for items not yet dispatched pursuant to a Subscription Product by crediting the Accepted Payment Card used to pay for the Subscription Product.

9. Transaction for which Points can be earned by Members

9.1 Subject to clause 10, to earn Points with Qantas Wine, a Member must be logged into the Club Website with his/her QFF Membership number and QFF Membership PIN (and comply with any requirements described on the Club Website) at the time of making an eligible transaction.

 

9.2 Subject to clause 9.4, a Member may earn Points in their QFF Program account only for successful payments made by that Member using an Accepted Payment Card or by redeeming Points through the Club Website for the following eligible products and services (Eligible Products and Services):

(a) Membership Fee;

(b) Wine, food and accessories;

(c) Event tickets; and

(d) other eligible transactions or products offered for sale by Qantas from time to time on the Club Website.

 

9.3 The number of Points earned (if any) for Eligible Products and Services will be at the rate advertised on the Club Website at the time of purchase. Where Points are earned on Eligible Products and Services that have been discounted as part of a Special Offer, the number of Points earned will be on the discounted price not on the original price of the respective Eligible Products or Services.

 

9.4 Points will not be awarded in relation to any Eligible Products or Services that are cancelled, refunded or returned.

 

9.5 Qantas may cancel or deduct the number of Points that were awarded in relation to cancelled, refunded or returned products or services in its absolute discretion including in relation to any Points earned on purchases of Eligible Products or Services where such Eligible Products or Services are cancelled, refunded or returned.

 

9.6 Points may take up to six weeks to be credited to a Member’ s QFF Program account.

10. Transaction for which Points can be earned by Guest Customers

10.1 A Member who has used the Guest Customer functionality may claim Points on Eligible Products and Services as set out in this clause 10, other than in relation to Premium Membership, Subscription Products and exclusive Premium Member products.

10.2 A Member, who has used the Guest Customer functionality must claim its Points by contacting the Club Service Centre, within 6 weeks of the date of purchase of the Eligible Products and Services (Re-claim Period). After expiry of the Re-claim Period, the Member will no longer be entitled to claim the Points for that transaction.

10.3 A Guest Customer who joins as a new Member following the purchase of Eligible Goods and Service, must claim its Points by contacting the Club Service Centre within the Re-claim Period. After expiry of the Re-claim Period, the Guest Customer will no longer be entitled to claim the Points for that transaction.

10.4 A Premium Member who has purchased Eligible Products and Services by way of a Guest Customer, will not be eligible for three (3) Points per $1. The Premium Member may during the Re-claim Period, claim one (1) Point per $1 spent on the Eligible Product or Services. After expiry of the Re-claim Period, the Premium Member will no longer be entitled to claim the Points for that transaction.

10.5 Points can only be claimed by the individual who made the transaction. For the avoidance of doubt, this means that on claiming such Points within the Re-claim Period, Points must be claimed by the individual who made the transaction and not another QFF Member.

10.6 Points will not be awarded in relation to any Eligible Products or Services that are cancelled, refunded or returned by the Guest Customer.

 

10.7 Qantas may cancel or deduct the number of Points that were awarded in relation to cancelled, refunded or returned products or services in its absolute discretion including in relation to any Points earned on purchases of Eligible Products or Services where such Eligible Products or Services are cancelled, refunded or returned by the Guest Customer.

11. Events

11.1 Event details

(a) From time to time Qantas may organise Events and advertise those Events (and other events) on the Club Website for Members and Guest Customers to purchase tickets to attend. Some Events may be exclusive to Premium Members.

(b) Qantas may at any time, without advance notice to Members and Guest Customers, withdraw, limit, modify, cancel or increase the availability or cost of Event tickets. Event tickets are strictly limited in number, may be offered for a limited time and are offered while stocks last.

11.2 Purchasing tickets using Accepted Payment Card

(a) Members may purchase tickets for Events for themselves and their guests through the Club Website either by redeeming Points, or by making a money payment using an Approved Payment Card. A Member cannot purchase Event tickets using a combination of redeeming Points and making payment by an Accepted Payment Card.

(b) A Guest Customer may purchase tickets for Events for themselves and their guests through the Club Website by making a money payment using an Approved Payment Card.

(c) For Premium Member exclusive events, Qantas will only accept orders for Event tickets from current Premium Members whose Premium Membership has not been suspended or cancelled.

(d) Additional terms and conditions apply to all Event tickets and Event ticket purchases and will be disclosed to the Member and Guest Customer at the time of purchase. By purchasing a ticket for an Event, a Member and Guest Customer agrees to comply with those additional terms and conditions.

 

11.3 Purchasing tickets by redeeming Points

(a) If a Member chooses to purchase Event tickets by redeeming Points, the Member must have the required number of Points to redeem the selected Event tickets in their QFF Program account at the time of purchase. Points redeemed for Event tickets will be deducted from a Member’ s QFF Program account at the time of purchase and the deduction will be reflected in the Member’ s QFF Program activity statement.

(b) Points cannot be pooled between Members to redeem Event tickets.

(c) A Guest Customer cannot purchase Event tickets by redeeming Points. For the avoidance of doubt, a Guest Customer cannot purchase any product or service on the Club Website by redeeming Points.

 

11.4 Eligibility

(a) Unless otherwise expressly stated, all Event attendees must be 18 years of age or older.

(b) Points will be credited to the QFF Program account of the Member who pays for Event tickets using an Accepted Payment Card. Points cannot be credited to the account of another QFF Member.

(c) A Member will earn Points at the rate advertised on the Club website at the time the relevant transaction is made.

 

11.5 Transfer and refund

(a) Event tickets are transferable up to 48 hours prior to the Event, unless otherwise specified by Qantas.

(b) Unless otherwise specified by Qantas, Event tickets will not be refunded unless the Event is cancelled.

(c) If an Event is cancelled, Qantas will:

i. use reasonable endeavours to notify the Member or Guest Customer as soon as practicable via email;

ii. for a Member, refund the amount paid for the Event tickets by the Member by either crediting the Member’ s QFF Program account for the Points redeemed, or crediting the Accepted Payment Card used, to purchase the Event tickets, as the case may be;

iii. for a Guest Customer, refund the amount paid for the Event tickets by the Guest Customer by crediting the Accepted Payment Card used, to purchase the Event tickets; and

iii. deduct the number of Points credited to a Member’ s QFF Program account (if any) in relation to payment for the applicable Event tickets for a Guest Customer deduct the number of Points credited to the Member who has claimed Point during the Re-claim Period.

 

11.6 Photography at Events

(a) By purchasing an Event ticket, Members and Guest Customers acknowledge that a photographer may be present at the relevant Event and that the Member and the Guest Customer and his or her guest (if any) may be photographed.

(b) Photographs taken at an Event are the sole property of Qantas and its related bodies corporate and Qantas and its related bodies corporate have the right to use, amend, crop, adapt, modify, exploit, reproduce, communicate, distribute or publish any such material publicly on the Club Website and any media (including banners/signage/posters, magazine, Internet, or other digital or print formats).

(c) Members and Guest Customers consent to photographs being taken of them and their guest(s) for the purposes described in this clause 11.6 and acknowledge they will not be entitled to any monetary or other compensation for such use.

 

12. General – redemption of Points through the Club Website

12.1 In addition to the Points required for Eligible Products and Services, Members must pay any and all identified surcharges, charges, fees, GST and taxes.

 

12.2 Points cannot be converted to or exchanged for money.

 

12.3 There is no fixed relationship between the cash price charged by Qantas for the payment of the Membership Fee, Event tickets or Products and the points required to redeem these items through the Club Website. Qantas does not give any warranty or make any representation in relation to the underlying value of any Benefits or Products.

 

12.4 Members must direct any enquiries regarding discrepancies in Points redeemed for Benefits or Products to the Club Service Centre within six months of the date of the relevant transaction.

 

12.5 Qantas reserves the right to, at any time deduct, suspend or cancel any Points credited or due to be credited to a Member (or a Guest Customer) incorrectly, or not in accordance with, or in breach of, the Terms and Conditions.

 

13. Material and information on the Club Website

13.1 Qantas information

Qantas will use reasonable endeavours to ensure that information included by or on behalf of Qantas on the Club Website is complete and accurate. However, to the extent permitted by law, Qantas accepts no liability for the lack of completeness or accuracy of such information.

 

13.2 External Sites

The Club Website may contain links to, or frame, websites of third parties (External Sites). Links to, or framing of, External Sites should not be construed as any endorsement, approval, recommendation or preference by Qantas of the owners or operators of the External Sites, or for any information, Eligible Products and Services offered or referred to on the External Sites, unless the endorsement, approval, recommendation or preference is expressly indicated on the Club Website. Qantas makes no warranty and accepts no liability in relation to material contained on External Sites.

13.3 Intellectual property

(a) The material contained on the Club Website is protected by copyright. A Member or a Guest Customer must not use, copy, modify, transmit, store, publish, distribute or create derivative works of the material on the Club Website (other than Member Content submitted by that Member), without obtaining the prior written consent of Qantas.

(b) Trade marks (whether registered or unregistered) and logos used on the Club Website must not be used or modified in any way without obtaining the prior written consent of Qantas.

(c) The Club Website and products, technology and processes contained on it may be the subject of other intellectual property rights owned by Qantas, Supplier or third parties. Members’ use or Guest Customer’ s use of the Club Website must not in any way infringe the intellectual property rights of any person.

(d) A Member or Guest Customer must not:

i. use any device, software, routine or any other method to interfere or attempt to interfere with the proper working of the Club Website; or

ii. take any action that imposes a burden or load on the Club Website not authorised by Qantas or that is unreasonable or disproportionate to the benefits Qantas obtains from that Member’ s use of the Club Website.

13.4 Member Content

(a) Each Member is fully responsible for any and all Member Content submitted by that Member.

(b) Qantas excludes all liability for Member Content to the full extent permitted by law.

(c) Qantas may screen or remove any Member Content without notice for any reason whatsoever.

(d) Members must not submit Member Content that:

i. is unlawful, defamatory or fraudulent;

ii. infringes, or would cause Qantas to infringe, the intellectual property rights or moral rights of any person; or

iii. is offensive, obscene, profane, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children aged under 15, or otherwise unsuitable for publication.

(e) By submitting Member Content, Members grant Qantas a non-exclusive, royalty-free, perpetual, worldwide, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish and display the Member Content for any purpose in any media, including on the Club Website.

14. Liability

14.1 Consumer protection legislation

(a) Qantas acknowledges that the Competition and Consumer Act 2010 (Cth), the Fair Trading Act 1987 (NSW) and other equivalent legislation implies or imposes statutory guarantees, conditions or warranties into contracts for the supply of goods or services to consumers that cannot be excluded (Non Excludable Terms). Nothing in these Terms and Conditions (including the exclusions and limitations in this clause 14) is intended to exclude or restrict the application of Non Excludable Terms.

(b) Other than the Non Excludable Terms, Qantas excludes all implied terms in relation to the supply of Benefits or Eligible Products and Services.

 

14.2 Third party products

The Benefits may include the ability to acquire goods or services from third parties (Third Party Products) that are not, or on terms that are not, available to persons that are not Members. The provision of Third Party Products will be subject to the terms and conditions of the applicable third party suppliers. Qantas excludes all liability in relation to Third Party Products.

14.3 Taxes and charges

(a) Members are responsible for any costs, charges, taxes, claims or other liabilities (including any applicable fringe benefits tax) arising from receipt of the Benefits or in relation to any Third Party Products.

(b) Qantas recommends that Members consult their accountant or tax adviser to ensure that they understand possible tax (including fringe benefits tax) implications, if any, related to Premium Membership and Benefits.

14.4 Member Content

Each Member indemnifies Qantas against all Losses arising from or related to:

(a) a claim by a third party that the use by Qantas of Member Content in accordance with clause 13.4(e) infringes the intellectual property rights or moral rights of any person; or

(b) any breach by that Member of his or her obligations under clause 13.4.

14.5 Exclusion of liability

Qantas:

(a) excludes all liability for Consequential Loss; and

(b) limits its aggregate liability under or in connection with a Premium Membership to the amount of the Membership Fee.

14.6 Benefit of terms

If a Supplier or any related body corporate of Qantas suffers or incurs Losses as a result of a Member’ s breach of these Terms and Conditions and Qantas would have been able to recover those Losses if they were suffered or incurred by Qantas, then Qantas will be able to recover those Losses as if those Losses were suffered or incurred by Qantas.

 

15. Termination by Qantas

15.1 Qantas reserves the right in its absolute discretion to terminate the Premium Membership of any Premium Member at any time by giving such notice to the Premium Member as is reasonably practicable in the circumstances. 

15.2 Qantas may terminate or cease to operate Qantas Wine and/or the QFF Program at any time at its discretion.

15.3 Qantas will use its best endeavours to give Members as much notice of any termination referred to in clause 15.2 as is reasonably practicable in the circumstances.

15.4 If termination occurs in accordance with this clause 15, Qantas will, subject to clause 15.5:

(a) provide a Premium Member with a pro rata refund of the applicable Membership Fee paid by that Premium Member for any remaining period of Premium Membership after the date of termination, whether that is in Points to the Premium Member’ s QFF Program account or in money to the Accepted Payment Card used to pay the Membership Fee;

(b) provide the Premium Member with a refund of any money paid for Undelivered Subscription Products in accordance with clause 15.5; and

(c) deduct the number of Points credited to the Premium Member’ s QFF Program account for payment of the applicable Membership Fee. 

15.5 If a Member has purchased a Subscription Product and Qantas terminates either the Premium Membership (where the Member is a Premium Member) or the Qantas Wine program prior to the next periodic delivery being dispatched pursuant to a Subscription Product, Qantas will:

(a) cancel all scheduled direct debits for that Undelivered Subscription Product;

(b) refund any payment taken by Qantas for Undelivered Subscription Products by crediting the Accepted Payment Card used to pay for the Subscription Product; and

(c) deduct the number of Points credited to the Member’ s QFF Program account for payment of the applicable Undelivered Subscription Product.

15.7 A Member will not receive a refund under clause 15.4(b) or clause 15.5 if:

(a) the Member has breached of any of these Terms and Conditions or the Club Rules;

(b) the Member has supplied false or misleading information to Qantas in connection with the Premium Membership or QFF Membership;

(c) the Member has acted in any way which is likely to be detrimental to the interests of Qantas or Qantas Wine; or

(d) the Premium Member’ s Premium Membership has been terminated because the Premium Member’ s membership of the QFF Program has been terminated in accordance with the QFF Terms as a result of a breach by the Premium Member of the QFF Terms or other misconduct of the Premium Member.

15.7 Premium Members may terminate their Premium Membership at any time by notifying the Club Service Centre, but are not entitled to a refund under these Terms and Conditions unless otherwise expressly provided by Qantas or in these Terms and Conditions. 

15.8 Qantas may terminate or prevent a Guest Customer’ s use of the Guest Customer’ s functionality, in its absolute discretion.

16. Personal information 

16.1 Each Member and Guest Customer acknowledges that Qantas collects, uses and discloses information about the Member and Guest Customer, in order for Qantas to provide the activities set out in these Terms and Conditions.  The information about such use in this clause 16 should be read alongside the Privacy Policy available on the Qantas website, which contains more detailed information about how a Member’ s and Guest Customer’ s personal information is processed.

16.2  Qantas collects personal information about each Member (including products and services available to Qantas Frequent Flyer members) and each Guest Customer: 

(a) to provide the products and services described in these Terms and Conditions;

(b) for research, marketing, product development and planning purposes, including to provide the Members and Guest Customers with updates and offers (if the Member or Guest Customer has chosen to receive these);

(c) to operate and facilitate participation in the QFF Program, including to award Points, track benefit accrual and redemption activities and to confirm a Member’ s eligibility for, and providing any products and services associated with terms and Conditions; and

(d) to any third party providing services to Qantas, any of its related bodies corporate with the administration of Qantas Wine or the QFF Program.

16.3 It is a condition of Premium Membership that each Premium Member consents and authorises Qantas to collect and use the information collected by Qantas in relation to that Premium Member, and disclose it to any Supplier and any other person (including a related body corporate, agent or contractor of Qantas or Supplier), for the purposes of:

(a) Qantas or any of its related bodies corporate providing services (directly or through a Supplier) in connection with Qantas Wine or the Premium Membership, including the supply of Benefits or Products or the awarding of Points, or the QFF Program;

(b) Qantas or any of its related bodies corporate improving Qantas customer service, including by means of research, marketing, product development and planning;

(c) Qantas marketing its Eligible Products and Services or the products or services of third parties; and

(d) any third party providing services to Qantas, any of its related bodies corporate or Premium Members in connection with the administration of Qantas Wine or the QFF Program.

16.4 Each Member and Guest Customer acknowledges that information collected by Qantas may be transferred to or from Australia for purposes set out in clauses 16.2 and 16.3 (as applicable)

16.5  If the Member or Guest Customer does not provide all or any part of the requested information, the services and products provided to that Member or Guest Customer by Qantas, may be affected. 

16.6 Neither Qantas nor any Supplier will otherwise disclose a Member’ s or Guest Customer’ s personal information without that that party’ s consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity. 

16.7 Qantas will provide a Member and the Guest Customer with access to and the ability to correct their personal information held by Qantas on request by that Member or Guest Customer. Further information is contained in our Privacy Statement on qantas.com.

16.8  Further information on how Qantas handles personal information, and to the extent permitted or required by law, access and correct personal information can be requested by completing our online form located at  https: //www.qantas.com/au/en/support/privacy-and-security.html#contacting-us    or by writing to Group Privacy Officer, Qantas Customer Care at 10 Bourke Road, Mascot, NSW, 2020. Only the Member named on the account will be entitled to access their Membership information.

16.9 This clause 16 survives the termination of these Terms and Conditions and the termination or suspension of Qantas Wine.

17. General

17.1 The Club Website may be used for a Member’ s or Guest Customer’ s personal non-commercial use only and not for any commercial use. Benefits, including Event tickets and Products (as applicable), may not be acquired for commercial use.

17.2 If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions will continue to apply. 

17.3 These Terms and Conditions are governed by and will be construed in accordance with the laws applicable in New South Wales. For a Premium Membership, this is irrespective of where the application for Premium Membership has been completed by the Member or submitted to Qantas. Any action or other legal process in connection with these Terms and Conditions against Qantas must be instituted and carried on only in the appropriate court in Australia.

Part B – Wine Store Terms and Conditions

All Terms and Conditions in Part B apply to the purchase of Products from the Wine Store through the Club Website.

14. Wine Store

18.1 About the Wine Store

(a) The Wine Store can be accessed via the Club Website.

(b) The Wine Store may be operated and/or administered by Qantas or a Supplier on behalf of Qantas. Nothing in these Terms and Conditions creates a contractual relationship between a Member (or Guest Customer) and the Supplier, or gives a Member (or Guest Customer) any rights against or to recover Losses from the Supplier. 

18.2 Member must be 18 years of age or older

(a) It is against the law to sell or supply alcohol to, or to obtain alcohol for or on behalf of, a person under the age of 18 years.

(b) By ordering alcohol or liquor Products, a Member or Guest Customer warrants that:

i. the Member or Guest Customer is 18 years of age or older;

ii. any person that the Member or Guest Customer is obtaining the Products for, or supplying the Products to, is 18 years of age or older; and iii. any person that is receiving the Wine Products at the specified delivery address is 18 years of age or older.

(c) Qantas may cancel any Order, or refuse to supply Products, if it is not satisfied that the requirements in clauses 18.2(b)(i), (ii) and (iii) are satisfied. 

18.3 Products

(a) Qantas will use reasonable endeavours to ensure that all Products that are displayed for sale on the Club Website are available for purchase. If a Product is ordered but is not available, Qantas will either (in its discretion) endeavour to supply a substitute Product of equivalent value or:

i. for a   Member, refund the amount paid for the Wine Product by the Member by either crediting that Member’ s QFF Program account for the Points redeemed, or crediting the Accepted Payment Card used, to purchase the Product, as the case may be;

ii. for a Guest Customer, refund the amount paid for the Wine Product by the Guest Customer by crediting the Accepted Payment Card used; and 

ii. deduct the number of Points credited to the Member’ s QFF Program account for payment of the applicable Product. 

(b) Qantas may at any time, without advance notice to Members or Guest Customers withdraw, limit, modify, or cancel the availability of a Product, or modify the amount payable for or Points required to redeem for Products (as applicable). Products are strictly limited in number, may be offered for a limited time and are offered while stocks last.

19. Coupon Codes and Special Offers

19.1 Qantas Wine may send Coupon Codes and Special Offers to Members and Guest Customers through standard promotional channels that the Member and Guest Customer is subscribed to. Coupon codes and Special Offers are not transferable and a limit of use may apply to certain Coupon Codes at the discretion of Qantas. Certain Coupon Codes may also not be available to use in conjunction with another offer. Coupon codes and Special Offers may be available to all or selected members only from time to time.

19.2 For Members, coupon codes will be applicable to purchases made by an Accepted Payment Card or by redeeming Points. For Guest Customers, coupon codes will be applicable to purchases made by an Accepted Payment Card. Offers will vary and any additional terms and conditions applicable will be communicated to the Member and Guest Customers. Coupon codes will have a date of expiry that will be communicated on the Offer.

20. Ordering

20.1 Qantas will only accept orders for Products from current Premium Members whose Premium Membership has not been suspended or cancelled, or from current Eligible QFF Members or from Guest Customers. Members or Guest Customers may purchase Products by placing orders for those Products using the Wine Store ordering process available on the Club Website (Order). Products are not for resale or resupply.

20.2 Members or Guest Customers may purchase Products by placing orders for those Products using the Wine Store ordering process available on the Club Website (Order). 

20.3 Qantas may accept or reject an Order in its absolute discretion.

20.4 Qantas may restrict or limit the quantity of Products available for purchase, whether to Members or non-Members, in Qantas’ absolute discretion.

20.5 Qantas may decline Orders from Members or Guest Customers who Qantas believes are placing Orders for the purposes of reselling or resupplying Products. 

20.6 Orders for Products that are not Subscription Products cannot be cancelled or modified after that Order has been received and processed by Qantas and/or the Supplier.

20.7 Orders for Subscription Products can be cancelled or modified until the relevant cut-off date specified by Qantas Wine in its notification letter which is sent to the Member prior to dispatching each periodic delivery of Subscription Products.

21. Price and payment

21.1 The money amount payable and Points required to be redeemed to obtain a Product will be displayed on the Club Website and may be varied prior to purchasing the Products without advance notice to Members or Guest Customers. All prices displayed on the Club Website are in Australian dollars and include Goods & Services Tax (GST) where applicable. 

21.2 The Products specified in an Order will not be dispatched until the payment from the Accepted Payment Card has been authorised by the relevant merchant bank or Qantas has confirmed that the Member has the available number of Points in their QFF Program account at the time the Order is made to redeem the Product, as the case may be. 

21.3 Other than for Subscription Products which must be paid for using an Authorised Payment Card, Members must purchase Products through the Club Website by either redeeming Points or using an Accepted Payment Card. A Member cannot purchase Products by using a combination of redeeming Points and using an Accepted Payment Card in the one transaction. A Guest Customer must purchase Products using an Authorised Payment Card.

22.4 For Orders made by redeeming Points, Points redeemed for Products will be deducted from a Member’ s QFF Program account at the time of making an Order and the deduction will be reflected in the Member’ s QFF Program activity statement.

22.5 Points cannot be pooled between Members to redeem Products.

23. Orders that earn Points

Qantas Points will be credited to a Member’ s QFF Membership account if that Member pays for their Order using an Accepted Payment Card or by redeeming Points through the Club Website for Eligible Products and Services.

24. Delivery

24.1 Qantas will only deliver Products to addresses within Australia and will not deliver perishable items to PO Boxes. Members and Guest Customers are responsible for ensuring that the address details provided are correct and up to date, and Qantas is not liable for any loss to the Member or Guest Customer due to incorrect or out of date address details. 

24.2 Qantas will deliver all Orders free of charge to Premium Members within Australia. Delivery fees for all Orders made by Eligible QFF Members who are not Premium Members will be at the set out on the Club Website from time to time. If a Premium Member has purchased Eligible Products and Services using the Guest Customer functionality, the Premium Member will not receive free delivery.

24.3 Other than for Subscription Products for which the Member will be notified of an approximate date for each periodic delivery in advance of that delivery being dispatched, Qantas will endeavour to deliver as the below:

Orders placed before 11 am will be dispatched the next business day. See below for the estimated delivery fee and time based on your location:

(a) Melbourne and Adelaide Metro areas, Sydney Metro areas and Brisbane Metro areas within 1-4 business days

(b) Perth Metro areas 4-8 business days

(c) Other City and Regional Areas and Country 3-10 business days

Qantas accepts no liability for any late delivery,   but the Member acknowledges that it may take a longer period of time to deliver during peak periods.

24.4 All deliveries of Products will be performed by a Supplier on behalf of Qantas. 

24.5 Qantas will not process deliveries to certain locations in the Northern Territory or Queensland which may prohibit or restrict the possession or transportation of alcohol. For a list of excluded delivery locations, see  http: //www.dob.nt.gov.au/gambling-licensing/liquor/liquor-restrictions/restricted-areas/Pages/restricted-areas.aspx  and https: //www.datsip.qld.gov.au/programs-initiatives/community-alcohol-limits.

24.6 Delivery occurs when:

(a) possession of the Products passes to a person over the age of 18 at the delivery address specified in the Order; or

(b) if a Member or Guest Customer has instructed Qantas in the applicable Order to leave the Products unattended at the delivery address, when Qantas leaves the Products at the specified delivery address. Qantas may in its discretion refuse to leave Products unattended if it does not consider the delivery location to be secure or otherwise appropriate; or

(c) if Qantas is unable to deliver the Products in accordance with the instructions in the applicable Order, the Products are delivered to the nearest Post Office and a delivery note is left at the delivery address. 

24.7 In the event that Qantas is unable on the first attempt to deliver the Products to the specified delivery address, Qantas (or the applicable Supplier) will deliver the Products to the nearest Post Office with a delivery note left at the delivery address. Qantas reserves the right to charge additional handling costs and freight charges if alternate delivery instructions are required.

24.8 Qantas will not deliver Products to anyone that is under 18 years of age. If there is any doubt about the age of the proposed recipient on delivery:

(a) Qantas (or the applicable Supplier) may request the proposed recipient to produce photographic identification to prove that the recipient is 18 years of age or older; and

(b) if Qantas is not satisfied that the proposed recipient is 18 years of age or older, Qantas (or the applicable Supplier) will not deliver the Products (in which case clause 18.2(c) will apply).

24.9 Qantas is not responsible for any Losses related to deliveries being made to incorrect or incomplete addresses provided by Members or Guest Customers either directly at the time of making an Order or due to a failure by the Member to specify the current and correct delivery address in his or her Member Account or due to a failure by the Guest Customer to specify the current and correct delivery address through processing its transaction on the Guest Customer checkout facility. In such circumstances, the Member or Guest Customer assumes responsibility for the entire purchase and, if the delivery is refused or unable to be completed by Qantas or its agent(s), then additional handling costs and freight charges will be applied to a request for re-delivery. 

24.10 Members or Guest Customers using Click and Collect services must agree to and abide by the ParcelPoint terms and conditions. In addition Qantas reserves the right to charge a Member or Guest Customer for costs incurred for returning the Order to its storage facility (and any additional re-delivery charges) if the Member or Guest Customer fails to collect their item within the time specified by either Qantas or ParcelPoint.  

25. Title and Risk

25.1 With the exception of delivery occurring in accordance with clause 24.6(c), title and risk in all Products passes to Members or the Guest Customer (as applicable) on delivery. 

25.2 In respect of Products delivered in accordance with clause 24.6(c):

(a) risk passes to the Member or the Guest Customer (as applicable) at the time of delivery; and

(b) title passes to the Member or the Guest Customer (as applicable) at the time the Products are collected from the Post Office by the Member or the Guest Customer (as applicable) or nominated individual on behalf of the Member or the Guest Customer (as applicable).

26. Warranty

Qantas excludes all implied terms (other than the Non Excludable Terms) in relation to the supply of Wine Products. Except to the extent expressly set out in these Terms and Conditions, Qantas makes no warranties or representations in relation to the Products.

27. Product returns

27.1 If a Product obtained through the Club Website is damaged or faulty upon delivery (through no fault of the Member or Guest Customer), the Member or the Guest Customer (as applicable) should contact the Club Service Centre within three days of receipt to arrange for an exchange or a refund in accordance with this clause 27.

27.2 Products will not be accepted for exchange or refund if they have been damaged, opened, wholly or partially consumed or used after delivery (unless the basis for the request for an exchange or refund was not reasonably discoverable without opening or consuming the Product).

27.3 Products will not be accepted for exchange or refund if Members or a Guest Customer (as applicable) change their mind.

27.4 No partial or full refund will be provided for an Order, unless otherwise specified by Qantas.

27.5 Products will not be accepted for exchange or refund of either money or Points unless prior authorisation for return by the Club Service Centre is provided to the Member or Guest Customer (as applicable). The Club Service Centre will authorise the return of a Product where it is obliged to do so under the Non Excludable Terms and otherwise where it is satisfied that the Member is entitled to an exchange or refund under Qantas’ then current policy for the exchange or refund of Products.

27.6 All Products authorised for return by the Club Service Centre must be returned to the return location specified by the Club Service Centre in the condition in which they were received and in their original packaging (or, where it is not practicable to use the original packaging, in other packaging reasonably acceptable to Qantas). A Member or the Guest Customer (as applicable)   must not return any Product without first receiving authorisation from the Club Service Centre. The Club Service Centre will provide details for the return location.

27.7 Refunds will be authorised only after receipt and inspection of the returned Product. If a refund is authorised by Qantas, Qantas will:

(a) for a Member, refund the amount paid for the Product by the Member by either crediting the Member’ s QFF Program account for the Points redeemed, or crediting the Accepted Payment Card used, to purchase the Product, as the case may be;

(b) for a Guest Customer, refund the amount paid for the Product by the Guest Customer crediting the Accepted Payment Card used, to purchase the Product; and

(c) reverse any credit of Points made to the Member’ s QFF Program account for payment of the applicable Product.

27.8 If a replacement Product is requested and authorised by Qantas, instead of a refund, Qantas will dispatch the replacements at no further cost to the Member or Guest Customer

27.9 For the avoidance of doubt, Qantas will not cancel a Subscription Product unless a Member instructs Qantas to cancel the Subscription Product in its entirety. However, a Premium Member’ s Subscription Product may be cancelled if the Premium Member’ s Premium Membership is not renewed in accordance with clause 2.4  of these Terms and Conditions.

28. Responsible Service of Alcohol

28.1 Qantas may cancel any Order, or refuse to supply alcohol or liquor Products, which would breach any laws or regulations applicable to supply of liquor.

28.2 Qantas recommends that alcohol only be consumed in moderation. Liquor Act 2007: It is an offence to sell or supply to or to obtain liquor on behalf of a person under the age of 18 years. Licence Number: LIQP770016736.