Frequently Asked Questions

Got a question about Qantas Wine? Our Frequently Asked Questions are the best place to start. See the menu on the left to easily find your question topic.

Top 5 questions

Simply go to the top right corner of the qantasepiqure.com homepage and click on the login button. You can login using your Qantas Frequent Flyer membership number, last name and PIN.

Yes, but if you are not already a member, don't worry! If you are purchasing from Qantas Wine membership is complimentary. Join here now. Terms and conditions apply.

Yes! As a Qantas Frequent Flyer member, you'll earn 1 Qantas Point^ for every dollar you spend on wine, gourmet food or event tickets.

As a Qantas Wine Premium Member, you'll earn 3 Qantas Points^ for every dollar you  spend on wine, gourmet food or event tickets.

In addition, Qantas Wine reguarly offers promotions with up to 10,000 bonus Qantas Points on cases of wine. To view these offers visit our Bonus Points page. 

Please allow up to 6 weeks for the points to be credited to your Qantas Frequent Flyer account, and if you have been waiting longer than 6 weeks you can contact our Customer Care team on 1800 505 004. 

^ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program.

~ Points are earned in accordance with and subject to the terms & conditions of Qantas Wine.

See below for the estimated delivery fee and time based on your location:

Location

Delivery fee per order

Timeframe
Metro Sydney, Melbourne, Adelaide and Brisbane $7 2-5 business days
Metro Perth, Hobart $7 5-10 business days
Regional Areas $12 5-10 business days
Country $19 5-10 business days

Once logged in, you can track your order online on the Your Account page. Click on the link in Order History and then click on the consignment ID URL for up-to-date order status. If you still have questions about delivery, please contact the Qantas Wine Advisors on 1800 505 004 from 8am - 7pm Monday to Saturday AEST/AEDT.

My Account

Simply go to qantasepiqure.com.au and click on the login button at the top of the page. You can login using your Qantas Frequent Flyer membership number, last name and PIN.

Log in to qantasepiqure.com.au with your Qantas Frequent Flyer membership number and PIN. Simply click on ‘My account’ to manage your payment details and delivery addresses. Any updates will be made in your Qantas Wine account.

To update any other personal information, you can update them on the Qantas Frequent Flyer website. Simply login here to access your account.

If you have forgotten your Qantas Frequent Flyer PIN, you can use our online Forgotten PIN service to obtain a new PIN. If you have forgotten your membership number, please contact the Qantas Frequent Flyer Service Centre.

We hope you enjoy hearing from us about news and special offers. However if you would like to stop receiving these communications, you can manage your Qantas Frequent Flyer subscription by login in your Qantas Frequent Flyer account.

Premium membership

Yes. The Qantas Wine Premium Membership is only available to Qantas Frequent Flyers. If you are not already a member of the Qantas Frequent Flyer program join now. Terms and conditions apply and a joining fee may apply.

Yes. Have your Qantas Frequent Flyer membership number and PIN ready, and remember you can pay the joining fee by using either Visa, MasterCard, American Express or by redeeming your Qantas Points^ (if you have enough in your Qantas Frequent Flyer account).

^ You must be a member of the Qantas Frequent flyer program to redeem points for Qantas Wine Premium membership. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program.

For the duration of their membership, Qantas Wine Premium Members will enjoy:

  • FREE DELIVERY ON ALL ORDERS WITHIN AUSTRALIA~
  • 3 Qantas Points* per dollar spent on every purchase
  • Access exclusive food and wine experiences

Joining gifts will change from time to time. If you have questions about the complimentary gift, you can contact our Qantas Wine Advisors for assistance by phoning 1800 505 004 between 8am and 7pm Monday to Saturday AEST/AEDT.

A 12 month Premium membership is AUD $99.00+ including GST or 13,000 Qantas Points.

You must be a member of the Qantas Frequent Flyer program to redeem Qantas Points for Qantas Wine premium membership. A joining fee may apply. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program.

You can pay for your Qantas Wine Premium membership+ using Visa, MasterCard, American Express or you can choose to redeem your Qantas Points for Qantas Wine membership+ if you have enough points in your Qantas Frequent Flyer account.

You must be a member of the Qantas Frequent Flyer program to redeem points. A joining fee may apply. Membership and points are subject to the terms and conditionsof the Qantas Frequent Flyer program.

No. You can pay using Visa, MasterCard, American Express or by redeeming your Qantas Points ^ but not a combination of the two.

^ You must be a member of the Qantas Frequent Flyer program to earn and redeem points for Qantas Wine Premium membership. A joining fee may apply. Premium Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program.

If you notify Qantas within 14 days of joining that you no longer wish to be an Qantas Wine Premium member, we will cancel your Premium membership and refund any joining fees paid, provided you return the joining gift to us in its original packaging and unopened. After that time, there is no refund of Premium membership fees if you decide to cancel your Premium membership. If you want to cancel your Premium membership, call our Qantas Wine Advisors for assistance on 1800 505 004 between 8am - 7pm Monday to Saturday (AEST/AEDT). Full details can be found in the Qantas Wine terms & conditions.

Qantas Wine Premium Membership is valid for 12 months. We will send you a reminder email when your premium membership is due to expire. You can then easily renew your premium membership online for the following year.

Wine Plans

A Wine Plan is a subscription to receive a mixed case of wine from the available Wine Plan options on a period basis to your nominated delivery address.

You can purchase a Wine Plan by credit card or by points. After that, all payments are automatically debited from your nominated credit card or from your Frequent Flyer account prior to each periodic delivery being shipped.

Yes, you will receive Qantas Points on every periodic payment that is processed for your Wine Plan subscription. You will earn points at the rate advertised at the time each payment is processed.

Qantas Wine processes the Seasonal Wine Plans every 3 months at the beginning of each cycle (billing & fulfilment dates for seasonal packs: 1 Feb, 1 May, 1 August, 1 November). Your first payment for a Wine Plan will be processed at subscription, and then payment for any future case of wine that you are due to receive periodically as per your Wine Plan will be processed automatically 24 hours prior to dispatching that case to you.

Based on the Wine Plan cycle (Feb, 1 May, 1 August, 1 November), each Wine Plan case will be shipped within 48 hours of your payment being processed for that case.

Qantas Wine currently only offers seasonal wine plans that are timed to be delivered during each season of the year (i.e. every 3 months: Winter, Spring, Summer, Autumn).

Your quarterly shipments will be posted to the default address that is saved in your Qantas Wine My Account section as at the time of processing your payment. Make sure you keep this information up to date so that you do not miss any deliveries. Any updates you make to your Qantas Frequent Flyer Your Account section will not automatically transfer to your Qantas Wine My Account details you must change both of these manually. The default credit card saved in your My Account section will also be the relevant card from which payments will be taken. Make sure you keep this information up to date so that your preferred credit card is debited, and so that your Wine Plan is not suspended (in the event a periodic payment is unsuccessful).

You can pause or cancel your Wine Plan as you wish, provided you do so before we ship your next order e.g before 27th January, 27th April, 27th July or 27 October.

To pause or cancel your Wine Plan, you need to speak to a Customer Care representative on 1800 505 004 FREE from 8am to 7pm Monday to Saturday (AEST/AEDT).

Pausing your Wine Plan allows you to skip future cases of wine from being delivered. No payments will be debited from your nominated credit card for the duration your Wine Plan is paused. When you are ready to reactivate your Wine Plan, you need to speak to a Customer Care representative on 1800 505 004 FREE from 8am to 7pm Monday to Saturday (AEST/AEDT).

Your first payment and delivery following reactivation will be processed as if it were the first time you subscribed to the Wine Plan.

Cancelling your Wine Plan cancels your subscription, but will not cancel a Wine Plan case from being delivered if we have already processed the shipment of this case in accordance with your Wine Plan.

This means that we were unsuccessful in debiting the relevant payment for your Wine Plan order from your credit card. Please give our customer service team a call on 1800 505 004 FREE from 8am to 7pm Monday to Saturday (AEST/AEDT), and they can update your credit card details for your Wine Plan and process the payment again.

Orders & payments

Visit our sale page to see the current list of items on sale.

Wines are usually on sale for around one month. However, this is subject to change without notice, and they remain at sale prices at the discretion of Qantas epiQure. Products are available for sale while stocks last.

Qantas Frequent Flyer members who are 18 years of age and over and have an Australian delivery address can purchase products on Qantas Wine.

Yes! As a Qantas Frequent Flyer member, you'll earn 1 Qantas Point^ for every dollar you spend on wine, gourmet food or event tickets.

As a Qantas Wine Premium Member, you'll earn 3 Qantas Points^ for every dollar you spend on wine, gourmet food or event tickets.

In addition, Qantas Wine regularly offers promotions with up to 10,000 bonus Qantas Points on cases of wine. To view these offers visit our Bonus Points page. 

Please allow up to 6 weeks for the points to be credited to your Qantas Frequent Flyer account, and if you have been waiting longer than 6 weeks you can contact our Customer Care team on 1800 505 004. 

^ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program.

~ Points are earned in accordance with and subject to the terms & conditions of Qantas Wine.

All wine, food and event ticket purchases can be made using Visa, MasterCard, American Express or by redeeming your Qantas Points (if you have enough Qantas Points in your Qantas Frequent Flyer account)^.

^ You must be a member of the Qantas Frequent Flyer program to earn and redeem points. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program.

Once logged in, you can track your order online on the Your Account page. Click on the link in Order History and then click on the consignment ID URL for up-to-date order status. If you still have questions about delivery, please contact the Qantas Wine Advisors on 1800 505 004 from 8am - 7pm Monday to Saturday AEST/AEDT.

Delivery & returns

See below for the estimated delivery fee and time based on your location:

Location

Delivery fee per order

Timeframe
Metro Sydney, Melbourne, Adelaide and Brisbane $7 2-5 business days
Metro Perth, Hobart $7 5-10 business days
Regional Areas $12 5-10 business days
Country $19 5-10 business days

Yes. You can select the ‘Authority To Leave’ option in the online checkout, and choose the delivery instructions from the drop-down list. If you do not give ‘Authority To Leave’, a delivery card will be left at the delivery address, and the wine will be delivered to the nearest Post Office or collection point. 

Please contact our Qantas Wwine Advisors on 1800 505 004 between 8am and 7pm Monday to Saturday AEST/AEDT. 

Unfortunately it isn’t possible right now to have wine delivered outside of our usual delivery times. We hope to introduce this service in 2018.

Click and Collect

Not currently available
Qantas Wine has integrated with ParcelPoint to offer a Click & Collect service so you can select to have your items delivered to a local ParcelPoint store such as a supermarket or newsagent and then collect it when it suits you. It’s safe, secure and convenient, and there are over 1,500 collection points available all over Australia.

  1. Not currently available
  2. Browse on qantasepiqure.com.au and add the items you wish to buy to your shopping cart. During the step 1 (Delivery details) of your checkout, select ‘Click & Collect’ as the delivery method.
  3. To Select a collection point, enter your postcode and select a ParcelPoint store that suits you.
  4. Once you have completed your purchase, you will receive an email order confirmation instantly, followed by an email dispatch notification when your package leaves our warehouse.
  5. You’ll be sent an email/SMS message from ParcelPoint to let you know your package is ready for collection. You have 14 days to collect your package from the day it is delivered at the collection point.
  6. Simply collect your package at your selected collection point. Make sure you bring your photo ID. If you would like someone else to collect your package, please contact our Qantas Wwine Advisors for assistance by phoning 1800 505 004 between 8am and 7pm Monday to Saturday AEST/AEDT.

Not currently available
ParcelPoint Click & Collect is available at more than 1,500 trusted ParcelPoint stores across Australia. There are options in all major metro areas and some regional areas. New stores are being added all the time, and the ParcelPoint store finder presented at checkout is always up-to-date.

Not currently available
The ParcelPoint network is made up of a variety of business including pharmacies, storage facilities, convenience stores, newsagents, petrol stations and video stores. ParcelPoint stores are open weekends and after hours – some are even open 24 hours.

Not currently available
Click & Collect is available on our entire product catalogue with the exception of Wine Plans and event e-tickets.

Not currently available
You will receive an email notification from ParcelPoint when your package has arrived. You will also receive an SMS notification if you added your mobile number during the checkout.

Packages can also be tracked by visiting www.parcelpoint.com.au/track and entering your Qantas epiQure tracking number found in order history in ‘My Account’ section, just login with you Frequent Flyer number and password on qantasepiqure.com.au/my-account-login.

Not currently available
ParcelPoint store opening hours are displayed when you browse the store options during checkout.

You can also view opening hours at www.parcelpoint.com.au/find-a-store

When you receive the notification to collect your package, the email/SMS also includes opening hours for your selected ParcelPoint store.

Not currently available
Collecting your package is quick and easy. Just bring photo ID (driver’s license or passport) and your Qantas epiQure tracking number. Your tracking number is in the email/SMS notification you receive from ParcelPoint.

Not currently available
For Qantas Wine orders, ParcelPoint will hold your package for up to 14 days in total. If you do not collect within 14 days your order will be returned to Qantas Wine.

Not currently available
Yes, if you would like someone else to collect your package, please contact our Qantas Wine Advisors for assistance by phoning 1800 505 004 between 8am and 7pm Monday to Saturday AEST/AEDT. You will need to provide our Qantas Wine Advisors with the full name of the person collecting the package for you. The other person will need to bring their photo ID (driver’s license or passport) and your tracking number to the ParcelPoint store.

Not currently available
Click & Collect is available on orders containing wine products only, including spirits and some accessories for a flat fee of $5.00 if your total order is less than $300. If you order is $300 or over, the $5 fee will be waived at checkout. If you are a Qantas epiQure Premium member the Click and Collect delivery service is completely free of charge regardless of the value of the order. Find out more about becoming a Premium member >

Not currently available
All packages are stored securely and the ParcelPoint store will check your photo ID when you collect your package. In the unlikely event that at package is lost or damaged at the store, please contact ParcelPoint customer service at support@parcelpoint.com.au or 1300 025 639.

Customer care

We welcome your feedback. Please email us at qantaswine@qantasloyalty.com or call our Qantas Wine Advisors on 1800 505 004 between 8am and 7pm Monday to Saturday AEST/AEDT

Please contact the Head of Qantas Wine directly at lisa.hudson@qantasloyalty.com.

Please contact the Qantas Wine Advisors on 1800 505 004 between 8am and 7pm Monday to Saturday AEST/AEDT.

Yes! We'd love to help you with your order. Please contact the Qantas Wine Advisors on 1800 505 004 between 8am and 7pm Monday to Saturday AEST/AEDT.

 
 

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